TERMS OF SERVICE

You must be at least 13 years old to register for and use the Services. If the law where you live or applicable product rules require a higher minimum age, that higher age applies. If you meet the minimum age but are under 18, or are otherwise a minor under local law, you must read these Terms with the guidance of a parent or legal guardian and obtain their permission. Where the law requires a guardian to consent or accept these Terms on your behalf, that requirement applies. Minors may not use paid features without the necessary permission from a guardian. Features involving voice cloning, voice conversion, portrait processing, or image or video generation, where such features may involve another person's identifiable characteristics or biometric data, are available only to users aged eighteen (18) or older.

You may browse pages that do not require a login, but full functionality may require an account. When registering for and using an account, you must provide true, accurate, complete, and valid information, keep it up to date, and safeguard your account, password, verification codes, API keys, and other access credentials. You must not impersonate others, maliciously register accounts in bulk, trade accounts, or lend your account to others.

You are responsible for activities under your account. If you become aware that your account or access credentials have been stolen, compromised, disclosed, or subject to unusual activity, please contact us immediately at mosi@mosi.cn. To protect account and platform security, we may require identity verification or credential resets, restrict logins, suspend relevant features, or take similar measures.

Businesses and other organizations must ensure that anyone accepting these Terms on their behalf has authority to do so. Business account management, API calls, data processing, service levels, and fees are governed by the features actually provided and any applicable service-specific agreement.

If you use the Services through the Mosi API Developer Platform, you must also comply with these Terms, the API documentation published on the platform, and any applicable service-specific agreement. You may create applications, test and call APIs, or integrate the relevant capabilities into products or systems you develop or operate only within your permissions, usage quotas, and authorized purposes. The available API features, model versions, call limits, and billing rules are those described on the platform pages and in the API documentation at the time of use.

You must safeguard API keys and other access credentials and must not disclose them publicly or provide them to unauthorized persons. A business or other organization may authorize personnel within the organization to use them and must ensure those personnel comply with these Terms. If you discover a leaked key or unusual API calls, you must promptly take necessary measures and notify us.

You are responsible for downstream products and services you develop or operate. You must ensure that content, personal data, and other data submitted through the API are supported by the necessary rights or a lawful basis for processing, and fulfill applicable notice, consent, and other obligations to end users. Our respective roles and responsibilities in processing personal data are determined by the actual processing activities and applicable law. If we process personal data on your behalf as a processor, you and we must enter into a data processing agreement, including any standard contractual clauses required by applicable law, which forms part of these Terms. We will not process your end users' personal data on your behalf until that agreement has been signed. Retention and deletion of API files, task results, and other data are governed by the actual features, API documentation, Privacy Policy, and applicable law.

You must use the Services in accordance with these Terms, applicable platform rules, and applicable laws and regulations. You are responsible for the content you enter, upload, generate, download, publish, or distribute and your related use. If you use the Services on behalf of a business or other organization, you confirm that you have the necessary authorization.

If you use Mosi API, an SDK, enterprise customization, private deployment, model licensing, or another service-specific offering, you must also comply with the relevant service-specific agreement. If it conflicts with these Terms, that agreement controls.

You must not use the Services, or help anyone else use the Services, to:

(a) Violate applicable laws, regulations, or platform rules, or infringe third-party rights, including intellectual property rights, rights in likeness or voice, privacy or personal data rights, trade secrets, or contractual rights;

(b) Submit, upload, or use content, personal data, voices, likenesses, images, videos, works, or third-party confidential materials that you have no right to provide; collect, disclose, distribute, or trade another person's personal data without lawful authorization, or unlawfully monitor or track others; or upload or provide personal data unrelated to the Services;

(c) Engage in fraud, phishing, impersonation, false advertising, abusive marketing, fabrication of identities, news, evidence, or reviews, distribution of spam, or other conduct capable of misleading the public;

(d) Insult, defame, threaten, harass, or bully others, or generate or distribute content that promotes violence, hatred, or discrimination, or content that is obscene, pornographic, illegal or otherwise harmful;

(e) Encourage or assist others to commit suicide, self-harm, take part in dangerous challenges, or engage in other conduct that seriously threatens personal safety;

(f) Harm minors' physical or mental health; process minors' likenesses, voices, videos, or other personal data without obtaining the authorization required by law from their guardians and relevant rights holders; groom, exploit, or sexualize minors; create or distribute content involving the sexual exploitation or sexual abuse of minors; or deliberately distribute harmful content to minors that is clearly inappropriate for their age;

(g) Promote or assist terrorism, extremism, illegal weapons activities, production of dangerous materials, gambling, illegal transactions, other unlawful or criminal activities, or transactions involving illegal drugs or other illegal goods or services;

(h) Create or distribute rumors, false news, or misleading synthetic or deepfake content, or pass off synthetic content as authentic content created by a natural person, in a manner that disrupts public order or harms others' rights and interests;

(i) Use the Services for medical, legal, financial, employment, education, housing, insurance, or other matters that may significantly affect individuals' rights and interests in violation of applicable law, without legally required professional involvement, or without necessary human review;

(j) Unlawfully or discriminatorily evaluate, score, rank, or categorize individuals, or make decisions about individuals that have legal or similarly significant effects based solely on Outputs from the Services;

(k) Infer or process another person's sensitive attributes, biometric data, emotions, or other information specially protected by law without authorization;

(l) Use another person's voice, likeness, facial features, or other identifiable characteristics for cloning, conversion, impersonation, or misleading distribution without the necessary authorization, or unlawfully create or expand biometric databases;

(m) Unlawfully create, generate, or distribute sexually intimate images, audio, or video involving identifiable individuals, or corresponding AI-generated synthetic content, without the individuals' consent; or

(n) Engage in other conduct that is unlawful, violates rules, infringes others' rights, endangers network or public security, or disrupts the normal operation of the Services.

You must also not use the Services to create, process, or distribute content that endangers national security, discloses state secrets, disrupts social order, or is otherwise prohibited by applicable laws or regulations.

You also agree not to abuse or interfere with the Services or their supporting systems. You must not:

(a) Access or attempt to access any account, network, system, server, database, model, or infrastructure related to the Services without authorization;

(b) Interfere with, damage, overload, or impair the operation, security, integrity, or availability of the Services, prevent others from using them, introduce malware, or conduct denial-of-service attacks;

(c) Use bots, crawlers, scripts, scraping tools, or similar means to access the Services in bulk or extract data without authorization, except for ordinary API calls made in accordance with our API documentation and service-specific agreements;

(d) Submit requests in large volumes, repeatedly, or through automated means in a way that abuses system capacity, circumvents usage limits, or interferes with others' use of the Services;

(e) Reverse engineer, decompile, disassemble, perform model distillation or model extraction, or otherwise conduct unauthorized technical analysis or copying of the Services, models, algorithms, software, or interfaces, or attempt to obtain source code, model parameters, or other nonpublic technical information, except as expressly permitted by applicable law or with our prior written consent;

(f) Circumvent, disable, or interfere with security, safeguards, content moderation, watermarks, rate limits, access controls, or other protective measures;

(g) Use prompt injection, adversarial prompts, or other methods to circumvent safety rules, content moderation, or usage limits;

(h) Remove, alter, obscure, or forge labels, watermarks, metadata, or other rights management information we add to AI-generated or synthetic content;

(i) Copy, rent, sell, resell, sublicense, or otherwise provide the Services to third parties without our prior written consent, except where lawfully provided under a service-specific agreement;

(j) Use the Services or their Outputs to develop, train, or improve AI models that directly compete with the Services without our prior written consent, including through bulk collection of Outputs or model distillation. Any different provisions in an applicable service-specific agreement control;

(k) Use the Services in any other unauthorized or improper manner that jeopardizes their normal operation or security or other users' lawful rights and interests.

If you violate these Terms, platform rules, or laws or regulations, or your use may harm others' rights or service security, we may take necessary measures based on our review and the circumstances. These may include warnings, requiring corrective action, refusing or restricting generation, adding risk warnings, deleting or blocking content, restricting account features, prohibiting re-registration, recovering benefits already granted, or suspending or terminating Services. In cases of fraud, fraudulent or unauthorized payment transactions, or abuse of promotions, we may refuse refunds in accordance with law and applicable rules. Where permitted or required by law and necessary, we may report matters to competent authorities or cooperate with investigations.

We will assess potential violations using the relevant content, account activity, user reports, and other reasonable information, and process related personal data under applicable law and the Privacy Policy. Our right to take these measures does not mean that we undertake to identify every violation.

To maintain service security, handle complaints and reports, and fulfill legal obligations, we or service providers acting on our behalf may, to the extent necessary, use a combination of human and automated methods to review the safety and compliance of Inputs you submit or upload and the related Outputs.

These provisions do not constitute a commitment to review every item of content or to review content in advance. Our review or enforcement does not relieve you of your legal responsibility for the content you provide and how you use it.

Depending on the available features, you may enter or upload prompts, text, images, audio, video, voices, parameters, files, reference materials, and other materials to the Services (“Inputs”). Text, images, audio, video, files, and other results that the Services generate, process, or return in response are “Outputs.” Inputs and Outputs are collectively “Content.”

You must ensure that you have the right to provide Inputs and authorize us to process them to provide the Services. If they involve another person's personal data, likeness, voice, works, performances, or other rights, you must first obtain the authorization required by applicable law and provide any necessary notices. You are responsible for the lawfulness of your Inputs and the rights on which you rely to provide them.

To the extent permitted by applicable law and subject to your compliance with these Terms and relevant service-specific rules, you retain any rights you already hold in your lawful Inputs and are entitled to use the Outputs derived from those Inputs to the extent permitted by applicable law. These rights remain subject to applicable laws and regulations, third-party rights, licenses governing the relevant materials, open-source licenses, and any separate agreement between us. This section does not guarantee that any Output will qualify for intellectual property protection or be exclusive.

You permit us and service providers lawfully acting on our behalf to process relevant Content to the extent necessary to provide the Services, protect service security, conduct necessary content reviews, troubleshoot problems, handle complaints and disputes, and comply with legal obligations.

Because of the technical nature of generative AI, different users may receive identical or similar Outputs. Receiving an Output does not by itself prevent others from receiving identical or similar content.

We will not use your Content for model training, improvement, or evaluation. For details about model training and data use, see Section 6 of these Terms.

For information about data processing in connection with your use of the Services, see the Privacy Policy.

AI and machine learning technologies inherently involve uncertainty and limitations. We do not guarantee that any Output is accurate, complete, or useful. You acknowledge and agree that:

• Facts and Accuracy: Outputs may be inaccurate, incomplete, out of date, or inconsistent with the facts. You should verify them as appropriate for your use.
• No Professional Advice: Outputs do not constitute medical, legal, financial, investment, or other advice requiring professional qualifications and cannot replace the judgment of qualified professionals.
• Significant Decisions: Do not rely solely on Outputs to make decisions that may affect your own important rights and interests or those of others. Arrange appropriate human review and professional involvement where required by law. We also do not intend to make decisions about you through Outputs that have legal or similarly significant effects.
• Views and Endorsements: Outputs do not represent Mosi's views or positions. References to third parties, products, or services do not imply a relationship with or endorsement by us.

When using voice cloning, voice conversion, portrait processing, image or video generation, or similar features, you must ensure you have the necessary authorization from voice and likeness rights holders, copyright owners, performers, guardians, and other relevant rights holders. You must not use another person's voice, likeness, works, or other identifiable characteristics without authorization for impersonation, fraud, false endorsements, or other infringing activities.

As required by the laws applicable to the location where the Services are provided and the type of content, we will add visible notices, machine-readable markers, watermarks, digital signatures, or other identifiers to generated or synthetic content, interfaces, exported files, or file metadata. We will describe the principal methods, formats, and applicable scenarios on the relevant product pages or in feature descriptions. You must not maliciously remove, alter, forge, conceal, or circumvent legally required identifiers. When publishing generated content that the public might mistake for real people or events or content created by a natural person, you must proactively disclose its generated nature and use the publishing platform's labeling features. If you provide generative AI features to end users through an API or otherwise, you must also fulfill applicable obligations to notify end users about generative AI and label content.

The Services may include free, trial, limited-use, or paid features. Paid services may be offered through credits, usage quotas, subscriptions, resource packages, usage-based billing, or other arrangements agreed between us. The specific offering, price, billing method, validity period, and usage limits are those shown on the purchase page, in your order, or in the service-specific agreement at the time of purchase.

If you purchase paid services, you must pay on time as instructed on the relevant page or agreed in the contract. Invoice eligibility, procedures, and required information are governed by applicable law and the purchase page. If you have questions, contact billing@mosi-ai.com.

If you purchase through a third-party payment provider, app store, or other platform, the payment process may also be subject to that third party's applicable terms. We will handle orders, refunds, and after-sales matters relating to the Services in accordance with law. If a third-party payment service experiences errors, delays, or interruptions, we remain responsible for our own legal obligations and will help you investigate order issues relating to the Services.

Refund eligibility and procedures are governed by the rules displayed at the time of purchase, any relevant service-specific agreement, and applicable law.

If the law where you live provides withdrawal, cancellation, or other mandatory consumer rights for digital content or online services, you may contact us at any time. We will provide the required information and handle relevant requests in accordance with law. Any restriction or loss of rights is subject to the applicable legal conditions actually being met.

We may adjust prices, free usage quotas, credit usage requirements, the features and benefits included in paid services, and the models, features, or other services included in a subscription based on model costs, resource availability, product features, and business arrangements. New prices, quotas, and payment rules generally apply to services purchased after the adjustment. For existing subscriptions, automatic renewals, or other ongoing services, the change procedure is governed by the rules disclosed at purchase and applicable law.

For changes that materially affect purchased services, we will give advance notice to the extent required by applicable law and address payments already made and any remaining service entitlements in accordance with law. If a change prevents us from providing the principal services purchased but not yet delivered in accordance with the agreed terms, you may seek appropriate remedies under applicable law, the purchase rules, or the service-specific agreement.

If a product offers subscriptions, the price, billing cycle, features, benefits, usage quotas, and validity period displayed when you purchase form part of your order. A separately signed contract or quotation for a business customer may provide otherwise. If that contract or quotation conflicts with these Terms, it controls; these Terms govern matters not addressed in it.

If we offer automatic renewal, we will explain the billing cycle, amount or calculation method, renewal time, and cancellation method before activation, and obtain the consent required by applicable law. This section does not apply if automatic renewal has not been activated.

If we offer a free trial, the trial page will describe its duration, feature limitations, and what happens when it ends. Whether the trial converts to a paid service and whether you need to activate or cancel it depends on the rules you see and accept at that time. We will not charge you automatically based solely on these Terms.

If we offer a paid trial, we will explain the fee, duration, services, and refund conditions before purchase. You may decide whether to purchase after reviewing those rules.

Service arrangements and renewal after a paid trial ends are governed by the rules you accepted at purchase, valid authorization, and applicable law.

If your purchased service supports subscriptions or automatic renewal, you may request cancellation using the available in-product cancellation control, the relevant third-party platform, or billing@mosi-ai.com. The specific steps depend on the rules displayed by your purchase channel.

The effect of cancellation on future billing and benefits during the current paid period is governed by the rules disclosed at purchase and applicable law. Please follow the on-screen instructions to cancel before the next billing cycle begins. Contact us to investigate any dispute.

5.1 We may use third-party cloud services, content safety review services, SMS services, payment services, analytics services, or other technical services to provide the Services. You may also access websites, products, or services operated by independent third parties through the Services. The specific arrangements depend on the available features, relevant pages, and Privacy Policy.

5.2 If you independently choose a service and establish a direct relationship with a third party, you must also comply with that third party's applicable rules. Where we integrate third-party services to provide our Services, we remain responsible for our own actions and legal obligations. If you follow a link to a third-party website or use an independent third-party service, please read its terms of service and privacy policy. In particular, note that the third party may charge separate fees and impose specific usage restrictions.

5.3 Third-party services may become unavailable or experience errors or security incidents. We will take necessary measures within our reasonable control and as required by law. You should exercise appropriate caution when evaluating and using third-party services, taking into account the circumstances of each service.

5.4 If the Services provide web search, webpage reading, plugin calls, external knowledge bases, or other access to third-party content, that content may come from publicly available internet information, third-party websites, or third-party providers. We do not guarantee its truthfulness, accuracy, completeness, timeliness, lawfulness, or continued availability. Our citation or display of that content, or generation of Outputs based on it, does not mean we endorse or warrant it. You should exercise your own judgment and verify the content.

Model inference performed in response to your requests—using a deployed model to generate, convert, recognize, or process content—does not constitute using your Content for model training. Processing necessary to provide the current Services, including carrying out generation tasks, returning and displaying results, providing access to your history, reviewing content for safety, troubleshooting issues, and protecting service security, is not model training.

We conduct model research and development in accordance with law. Our training data comes from lawfully obtained public data, data obtained under licenses or agreements, and data we lawfully create or collect ourselves. It does not include Inputs or uploaded materials you submit through the Services or the resulting Outputs. We will screen training data for safety and quality using measures appropriate to the technology and risks.

We will not use your Inputs, uploaded materials, Outputs, feedback, or related usage data to train our general-purpose AI models or those of any third party, or to build model evaluation benchmarks. If we intend to use this information for model training, improvement, or evaluation in the future, we will separately seek your explicit consent and provide an option to decline. We will not carry out that processing without separate consent. You may withdraw that consent at any time; withdrawal does not affect the lawfulness of processing before withdrawal. This section constitutes our contractual commitment to you.

If you believe our processing is inconsistent with the commitments in this section, you may object by emailing mosi@mosi.cn. We will investigate and respond within fifteen (15) working days after receipt. If we confirm noncompliance, we will stop the relevant processing and delete the affected data.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Services in accordance with the product pages and applicable rules. Your right to use the Services for commercial activities, internal business operations, providing paid services to third parties, accessing Mosi API, or other specific use cases is subject to any separate agreement between us or applicable service-specific rules.

Intellectual property and related rights in models, algorithms, software, code, pages, interfaces, documentation, data, content, materials, trademarks, logos, and other intellectual creations provided by us or lawful rights holders within the Services belong to us or the respective rights holders. Without authorization, you must not copy, adapt, rent, sell, scrape, mirror, reverse engineer, or use them beyond the scope of authorization. You must also not use the English or Chinese Mosi marks, or other marks, to imply a relationship with or endorsement by us.

If you believe that any content made available through the Services, any Outputs, or another user's conduct infringes your intellectual property rights, rights in likeness or voice, rights relating to reputation, privacy or personal data rights, or other lawful rights or interests, or that any content displayed on the platform violates applicable law, you may submit a complaint or report to mosi@mosi.cn.

To help us locate and investigate the issue, please provide proof of your identity and rights, the location or link to the allegedly unlawful or infringing content or other identifying information, an explanation of the relevant facts, valid contact details, and the action you request. If you act for a rights holder, also provide proof of authorization. Please ensure the information is true and accurate. We may request additional materials needed for our investigation.

We will investigate in accordance with law and, as appropriate, delete or block content, disable links, restrict features or accounts, require proof of authorization, or take other measures. We may terminate accounts of users confirmed to have repeatedly infringed others' rights.

Both the complainant and the user who is the subject of the complaint may request a review of the outcome by submitting an explanation and any additional supporting materials to mosi@mosi.cn.

9.1 The Services are provided “as is” and “as available,” based on existing technology and conditions. Except to the extent exclusions are prohibited by applicable law, we and our affiliates, partners, and service providers disclaim all express, implied, and statutory warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, availability, reliability, and security, and implied warranties arising from a course of dealing or usage of trade.

9.2 We will work to improve service quality and security, but do not guarantee that the Services will meet your particular needs, be uninterrupted, stable, timely, secure, or error-free, or that all defects will be corrected. Nor do we guarantee that Outputs are truthful, accurate, complete, reliable, suitable, non-infringing, or free from bias. You understand that AI models may produce factual or logical errors, bias, or offensive content. You should exercise your own judgment and verify Outputs, and should not rely solely on them to make significant decisions.

If you participate in closed or public beta testing, please be aware that the features being tested may be unstable, respond unexpectedly, or involve temporary changes to data. We will handle related matters according to the relevant on-screen descriptions and applicable law.

9.3 We cannot guarantee that files downloaded or obtained through the Services are free of viruses, malicious code, or other harmful components. You should take necessary protective measures and back up your data. To the extent permitted by applicable law, we are not liable for losses arising from damage to your devices, programs, or data caused by using the Services or downloading related content.

9.4 Some countries or regions do not allow the exclusion of certain warranties. Some or all of these provisions may therefore not apply to you, and you may have other legal rights. In that case, this section applies only to the fullest extent permitted by the laws of your country or region.

To the fullest extent permitted by applicable law, neither we nor our affiliates, partners, or service providers are liable to you or any third party for the following losses arising out of or relating to your access to or use of, or inability to access or use, the Services, whether in contract, tort, or otherwise, even if we have been advised that such losses may occur: loss of profits, revenue, goodwill, business reputation, data, business, anticipated benefits, anticipated savings, or other intangible losses, or any indirect, incidental, special, consequential, or punitive damages.

Our aggregate liability to you for any claims arising out of or relating to the Services or these Terms, regardless of the cause of action, is limited to the greater of: (a) the fees you actually paid us for the relevant Services during the twelve (12) months before the event giving rise to the claim; or (b) one hundred U.S. dollars (US$100).

You understand that these warranty exclusions and liability limitations are part of the basis on which we provide the Services under these Terms. Our licensors and service providers may also rely on the limitations of liability set out in this Section 10 and the disclaimers in Section 9.

The disclaimers, exclusions of categories of loss, and liability cap above apply only to the extent permitted by applicable law. If a provision conflicts with an applicable legal requirement that cannot be excluded or limited by contract, it does not apply to the extent of that conflict, without affecting other legally valid provisions. UK Consumers are also subject to the special provisions in Annex 1.

Nothing in these Terms excludes or limits liability that we cannot lawfully exclude or limit, including: (1) non-excludable liability for fraud or fraudulent misrepresentation; (2) liability for intentional misconduct or gross negligence by us, our agents, or employees that cannot lawfully be excluded or limited; (3) liability for death or personal injury that cannot lawfully be excluded or limited; and (4) other non-excludable or non-limitable liabilities and statutory remedies under applicable consumer protection law.

11.1 If any of the following gives rise to a third-party complaint, report, claim, lawsuit, arbitration, administrative investigation, administrative penalty, or other dispute and causes losses to us or any of our affiliates, partners, or service providers, you will be responsible for such matters and will indemnify us or the relevant affiliates, partners, or service providers, as applicable, for all resulting losses and expenses, including but not limited to damages, settlement amounts, administrative fines, attorneys' fees, litigation and arbitration costs, notarization fees, expert appraisal fees, travel expenses, investigation and evidence-gathering expenses, and other reasonable costs incurred in protecting or enforcing rights:

(a) your Inputs; your use, public release, or commercial use of Outputs; your provision of services to third parties, including use in connection with products or services you develop, provide, or sell; or feedback you provide through the Services;

(b) your actual or alleged breach of these Terms;

(c) your violation of applicable laws or regulations;

(d) your infringement of third-party rights, including intellectual property rights, rights in likeness or voice, privacy or personal data rights, trade secrets, or contractual rights;

(e) your use of the Services or information obtained through the Services in a manner not expressly authorized by these Terms; or

(f) fraud, intentional misconduct, gross negligence, or criminal conduct by you, your employees, or agents.

11.2 For matters covered by your indemnification obligations, we may, at our discretion, participate in or take control of the defense and handling of such matters, and you must provide the necessary cooperation. You must not settle claims involving us or our affiliates or partners without our prior written consent.

12.1 You may stop using the Services at any time and request account deletion through the available in-product controls or mosi@mosi.cn. Before your account is deleted, you may need to complete necessary identity verification and resolve outstanding charges. When your account is formally deleted, automatically renewing services subscribed to under that account will terminate, and we will stop charging you from the next billing cycle. For automatic renewals purchased through a third-party platform, please also cancel under that platform's rules.

12.2 If you violate these Terms, platform rules, or applicable law, infringe others' rights, jeopardize service security, or we need to act under law, we may restrict, suspend, or terminate your use of relevant features or Services according to the circumstances and provide notice or an opportunity to appeal where required by applicable law.

12.3 We may change, suspend, or discontinue some or all of the Services for operational, technical, security, legal, or regulatory reasons. If this materially affects benefits you have purchased, we will notify you and handle the matter in accordance with applicable law and the terms agreed at purchase.

12.4 After account deletion or termination of Services, you may no longer be able to access your account history, generated content, or remaining usage quotas. Related personal data will be deleted, anonymized, or retained for the necessary period under the Privacy Policy and applicable law.

To the extent permitted by applicable law, the formation, performance, and interpretation of these Terms and the resolution of disputes are governed by the laws of mainland China, excluding its conflict-of-laws rules. Non-excludable consumer protection and other mandatory laws in your jurisdiction continue to apply.

For disputes arising from these Terms or the Services, the parties may first seek an amicable resolution by contacting mosi@mosi.cn.

If no resolution is reached, to the extent permitted by applicable law, either party must submit any dispute arising out of or relating to these Terms or the Services to the Shanghai International Economic and Trade Arbitration Commission (Shanghai International Arbitration Center) for arbitration under its arbitration rules in effect when arbitration is requested. The seat of arbitration is Shanghai. The award is final and binding on both parties.

You agree that any claim, action, or proceeding arising out of or relating to these Terms must be brought within the shorter of: (a) one year after the event or facts giving rise to it; or (b) the shortest limitation period permitted by applicable law. To the fullest extent permitted by law, any claim, action, or proceeding not brought within that period is permanently waived.

We may revise these Terms in response to laws and regulations, product features, security requirements, or business arrangements. We will publish or notify you of updated Terms through product pages, announcements on our official website, pop-ups, in-product messages, email, or other reasonable means. For changes that materially affect your rights or obligations, we will provide the necessary notice or obtain consent as required by applicable law.

If you do not agree to updated Terms, you may stop using the affected Services. The legal effect of your continued use depends on the notice procedures we have completed and applicable law.

You may provide suggestions, report problems, or offer ideas for improvements using the contact details in Section 17. We may use non-confidential feedback you voluntarily provide to improve our products and Services to the extent lawful and necessary, without additional payment.

We may send notices through product announcements, in-product messages, system messages, SMS, email, website announcements, or the contact details you have provided. When a notice takes effect or is deemed delivered depends on applicable law and the method used.

You may send notices to us at mosi@mosi.cn or through other channels we publish.

If natural disasters, war, government action, changes in law, telecommunications carrier or cloud service failures, cyberattacks, or other events beyond reasonable control cause delay, interruption, or inability to perform, each party's responsibility will be determined under applicable law. We will take reasonable measures to mitigate the impact.

These Terms do not create a partnership, joint venture, agency, employment, or similar relationship between you and Mosi.

You may not assign your rights or obligations under these Terms without our prior written consent. If another entity needs to assume our rights and obligations under these Terms because of a merger, reorganization, or transfer of business or assets, we will provide the necessary notices and complete other procedures required by applicable law.

Our failure or delay in exercising any right or remedy, or enforcing any provision of these Terms, does not constitute a waiver of that right, remedy, or provision. Any waiver must be in writing and applies only to the specific matter.

If any provision of these Terms is found invalid, unlawful, or unenforceable, it will not apply to the extent of that invalidity, unlawfulness, or unenforceability, and the remaining provisions remain in full force and effect.

Section headings are for convenience only and do not affect the interpretation of these Terms.

You must comply with export controls, economic sanctions, and other trade control laws and regulations applicable to your use of the Services. You must not access, use, export, re-export, or transfer the Services or related software, technology, or content in violation of those laws, or use the Services for prohibited end uses or provide them to prohibited end users. Where applicable law requires or prohibits our provision of relevant Services, we may take necessary measures to restrict, suspend, or terminate them in accordance with law and follow applicable notice procedures. You represent and warrant that you are not a person or entity on any sanctions list published by the United Nations, the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC), the European Union, the United Kingdom, or competent authorities of the People's Republic of China, and are not located in a comprehensively sanctioned country or region. We may suspend or terminate Services if we reasonably suspect a violation.

These Terms and applicable platform rules incorporated in accordance with law constitute the agreement between you and Mosi concerning the Services. If a separate service-specific agreement applies to Mosi API, enterprise customization, private deployment, or another service, that agreement governs and controls in the event of a conflict with these Terms.

These Terms may be available in multiple languages. If there is a difference, inconsistency, or conflict in interpretation between language versions, the English version controls.

If you have questions about these Terms or the Services, or wish to submit a report, complaint, appeal, or other request, you may contact us through the following channels:

Service Provider: Shanghai Mosi Intelligent Technology Co., Ltd.

Registered Address: No. 789 Huafa Road, Xuhui District, Shanghai, China

Email: mosi@mosi.cn

You may also contact mosi@mosi.cn with questions about paid services, orders, subscriptions, or refunds.

This Annex applies to users protected by UK consumer protection law (“UK Consumers”). It forms part of the Terms of Service (the “Terms”). If it conflicts with the main body of the Terms, this Annex controls within its scope of application. The remaining provisions of the main body continue to apply.

1.1 UK Consumers generally have fourteen (14) days from entering into a distance contract for digital content or services through this platform to cancel without giving a reason, subject to exceptions under applicable law. You may notify us of cancellation by sending a clear statement to mosi@mosi.cn. You may also voluntarily use the attached UK Consumer Model Cancellation Form, but are not required to do so.

1.2 If you want us to begin providing digital content or services before the statutory cancellation period ends, we will obtain your express request or consent to early performance during the purchase process as required by law, together with the necessary acknowledgment of the conditions under which your cancellation right is lost. For digital content not supplied on a tangible medium, the right may be lost after supply begins if the statutory conditions are met. For service contracts, it may be lost once the service has been fully performed and the statutory conditions are met.

1.3 For contracts validly canceled under law, we will refund the relevant amounts within the period required by applicable law, generally using the original payment method, and determine the refundable amount and any permitted deductions in accordance with law. If you purchased through a third-party platform or another channel, you may need to follow that channel's applicable refund procedure.

2.1 For UK Consumers, we will provide the relevant services with reasonable care and skill. Digital content must meet applicable legal requirements for satisfactory quality, fitness for a particular purpose, and conformity with its description. If services or digital content do not meet contractual or statutory requirements, you may, subject to the conditions under applicable law, request repeat performance of services, repair or replacement of digital content, an appropriate price reduction, a refund, or another applicable remedy. This provision does not provide an additional guarantee that AI-generated content will always be accurate, complete, error-free, or suitable for any particular purpose.

2.2 Sections 9 (Disclaimers), 10 (Limitation of Liability), and 11 (Indemnification) of the main body apply to UK Consumers only to the extent permitted by applicable UK law. No provision excludes or limits liability or statutory consumer remedies that cannot be excluded or limited by contract under the UK Consumer Rights Act 2015 or other mandatory laws, including liability for death or personal injury caused by our negligence and liability for fraud or fraudulent misrepresentation. A UK Consumer's indemnification obligations are limited to reasonable losses, liabilities, and expenses arising from conduct for which that consumer is legally responsible. If both parties are at fault, responsibility will be determined according to applicable law and each party's legal responsibility.

For service features that fall within the scope of the UK Online Safety Act 2023, we will implement appropriate safeguards and content management measures in accordance with applicable content safety obligations, and provide channels for reporting illegal content, making complaints, and appealing decisions as described in Section 8 (Complaints, Reports, and Infringement) of the main body.

The arbitration provision in Section 13.2 of the main body does not affect a UK Consumer's legal right to bring proceedings before a competent court where they live.

Each provision of this Annex applies only where its conditions for application are met, taking into account the relevant legal requirements, the actual features of the Services, the nature of the transaction, and the user's status. Matters not specifically addressed in this Annex remain governed by the main body of the Terms. However, no provision of the main body excludes or limits rights, obligations, or liabilities that applicable UK law prohibits excluding or limiting by contract.

(For voluntary use where applicable. Complete and submit this form only if you have a statutory right to cancel and wish to cancel the relevant contract. You may also exercise your cancellation right through another clear statement.)

To: Shanghai Mosi Intelligent Technology Co., Ltd.

Company address: No. 789 Huafa Road, Xuhui District, Shanghai, China

Email: mosi@mosi.cn

I/We (*) give notice to Shanghai Mosi Intelligent Technology Co., Ltd. that I/we (*) cancel the following applicable contract for digital content or services:

Name of goods or services:

Date the contract was entered into:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s):

(Required only if this form is submitted on paper.)

Date:

(*) Delete as appropriate.